If you have purchased a digital format such as FLAC or DSF, you will be able to download the product as soon as the payment is successfully processed.
If you have purchased a physical format, you can expect it within three business days.
We always try to ship the product within 48 hours of a successful payment. It will then take about a day for the shipping company to deliver it to your address. We will also always try to keep shipping time as low as possible to be able to quickly provide you with your favorite music.
To be able to send you our products, we charge a small fee that is roughly equal to the costs of the shipping company we use. Of course this price is strongly dependent on the kind of product.
If you have purchased a compact disk, standard postal rates apply. For larger box sets and shipping to foreign countries, higher rates may apply.
We ask you kindly to refer to the ‘shipping costs’ section on the ‘cart’ page. Of course, shipping costs are not charged for digital release formats.
In The Spirit of Turtle store, it’s possible to change your billing and shipping address. It’s also possible to have a different shipping address than your billing address.
To change these details, go to your account by clicking ‘my account’ in the ‘store’-menu. You will now see your account details. In the left menu, select ‘address book’. Here you can select which address you want to change, and edit it by clicking ‘edit address’.
