If you accidentally bought the wrong product, please respond as soon as possible by writing us an email at support@spiritofturtle.com, or connect with us through our live chat at the bottom right of your screen.
It may be possible we haven’t already shipped it already and therefore can cancel the order. If it’s not possible to cancel the order, we'll get in touch on how to replace the item you have ordered with the one you wanted.
If you have received the wrong product, please refer to your invoice and check whether the catalogue index number matches to product you have received.
If this is not the case, please contact us at support@spiritofturtle.com and he will provide you with a solution. You may also use our live chat, located at the very bottom right of your screen.
If you have received a damaged or incomplete product, also please contact us at support@spiritofturtle.com or meet us at the live chat on the bottom right of your screen.
Yes you can, in most circumstances. Please send an email with your order details to support@spiritofturtle.com to get help, or use the live chat located at the bottom right of your screen.
