How can I download my order?
The Spirit of Turtle have chosen to supply our content through dropbox
. This worldwide accepted cloud-service delivers optimal accessibility and flexibility for all involved and communicates directly with several player applications in Hi-Fi equipment, like f.i. Roon Labs
When placed an order for a High Resolution download, you will receive an e-mail with a direct link to the file, which leads you to dropbox
. If you already have a dropbox account, you can synchronize it directly with ours. If you don't have an account, you can directly download the file by clicking in right drop-down menu on your screen.
I accidentally ordered the wrong product. Can I cancel my order?
If you accidentally bought the wrong product, please respond as soon as possible by writing us an email at email@example.com
, or connect with us through our live chat at the bottom right of your screen. It may be possible we haven’t already shipped it already and therefore can cancel the order. If it’s not possible to cancel the order, we'll get in touch on how to replace the item you have ordered with the one you wanted.
I've received the wrong (or a damaged) product. What do I do?
If you have received the wrong product, please refer to your invoice and check whether the catalogue index number matches to product you have received. If this is not the case, please contact us at
and he will provide you with a solution. You may also use our live chat, located at the very bottom right of your screen. If you have received a damaged or incomplete product, also please contact us at
or meet us at the live chat on the bottom right of your screen.
Can I return a product?
Yes you can, in most circumstances. Please send an email with your order details to
to get help, or use the live chat located at the bottom right of your screen.
When can I expect my order?
If you have purchased a digital format such as FLAC or DSF, you will be able to download the product as soon as the payment is successfully processed. If you have purchased a physical format, you can expect it within three business days. We always try to ship the product within 48 hours of a successful payment. It will then take about a day for the shipping company to deliver it to your address. We will also always try to keep shipping time as low as possible to be able to quickly provide you with your favorite music.
What are the shipping costs?
To be able to send you our products, we charge a small fee that is roughly equal to the costs of the shipping company we use. Of course this price is strongly dependent on the kind of product. If you have purchased a compact disk, standard postal rates apply. For larger box sets and shipping to foreign countries, higher rates may apply. We ask you kindly to refer to the ‘shipping costs’ section on the ‘cart’ page. Of course, shipping costs are not charged for digital release formats.
How do I change my billing / shipping address?
In The Spirit of Turtle store, it’s possible to change your billing and shipping address. It’s also possible to have a different shipping address than your billing address. To change these details, go to your account by clicking ‘account’ in the ‘store’-menu. You will now see your account details. In the left menu, select ‘View Addresses’. Here you can select which address you want to change, and edit it by clicking ‘EDIT’.